Terms and Conditions
Last updated on February, 2024
TIXBITE TERMS AND CONDITIONS
1.
Global User Agreement :  
Welcome to www.tixbite.com. TixBite aims to provide a fair and open online marketplace platform that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events. These terms of service will govern your access to and use of the website and any services provided by the website. By using the platform, you agree to be bound by these terms and we may from time to time make changes to this User Agreement and shall notify you by posting a revised version on our Site.
2.
Ticket Marketplace :  
We are a platform that provides a ticketing marketplace that allows registered users to buy (in this capacity, "Buyer") and sell (in this capacity, "Seller") Tickets. The seller of these tickets sets the prices for the Tickets. As a marketplace, we do not control the price of the tickets sold on the website. Ticket prices may exceed the face value of the original Ticket. While we may provide pricing, shipping, listing and other guidance on the website, such guidance is solely informational. Also, while we may help facilitate the resolution of disputes between Buyer and Seller and provide the Guarantee, we have no control over and do not guarantee the existence, quality, safety or legality of the Tickets; the truth or accuracy of the users content or listings; the ability of Sellers to sell tickets or Buyers to pay for them; or that a Buyer or Seller will complete a transaction.
3.
User Responsibilities :  
a) Account Creation
You must register for an account with us and concur to the terms of this User Agreement in order to utilise the features on our website. You are in charge of keeping your account information private, including your login and password. When creating an account, you agree to include all necessary information with accuracy, including your full name, address, phone number, and email address, as well as a legitimate payment method. You must be at least 18 years old and be able to sign legal contracts. If you are registering on behalf of a business entity, you represent that legal entity and are legally bound as the authority. At any moment your information changes, you must promptly update the account information. You agree that if you violate this Agreement, we may charge any of your listed payment methods for any sums you owe us, fees we incur, or other losses. Accounts cannot be transferred.
b) Compliance with Laws
You agree to comply with all applicable laws and regulations when using the Website. It is your responsibility to ensure that any tickets you resell or purchase comply with all relevant laws and regulations. We reserve the right to temporarily or permanently suspend Accounts with incomplete or inaccurate information.
c) Prohibited Activities
  • - Violating any applicable laws or regulations.
  • - Interfering with or disrupting the Website's functionality or security.
  • - Impersonating another person or entity.
  • - Engaging in any fraudulent or deceptive activities.
  • - Using any automated means to access or use the Website without authorization.
4.
Privacy and Communications :  
All communications between you and the company (including communications with our service providers) are subject to our User Privacy Notice. In addition, for training and quality control or for company’s protection purposes, you understand and agree that we may, without any further notice or warning and at our discretion, monitor or record telephone conversations with us or our agents. Not all telephone lines or calls may be recorded by us, hence we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.
5.
Content :  

Any content you provide, including photos, text, music, or other files ("User Content"), is your personal responsibility. By agreeing with our terms and condition, you give us a non-exclusive, worldwide, perpetual (or for the duration of any copyright or other rights in such content), irrevocable, royalty-free, transferable, and sublicensable (through multiple tiers) right to use, reproduce, distribute, create derivative works from, publicly perform, display, store, or publish in any manner, in any media now known or hereafter. This right is granted in exchange for the submission of User Content. You give us permission to use your name along with any related media in connection with your User Content, at our discretion. You also agree not to assert any moral rights you may have in the content against us, our sublicensees, or our assignees to the fullest degree permitted by applicable law.


The sale of stolen property on our website is strictly prohibited and violates local, national and international law. We strongly support law enforcement efforts to recover stolen items posted on the Site and strongly urge the prosecution of those who knowingly attempt to sell such items on the Site. Stolen items include items stolen from individuals as well as items stolen without the authorization of a business or government.


We may provide catalogues containing stock images, descriptions and product specifications provided by third parties (including our users). You may use catalogue content in connection with our products as long as your products are available on our website. While we strive to provide reliable data, we cannot guarantee that our catalogue will always be accurate and up-to-date. You also agree that neither our catalogue provider nor us are responsible for any inaccuracies in the catalogue. Catalogue may contain copyright, trademark or other proprietary material. You agree not to remove any copyright, proprietary or identifying marks contained in the Catalog or create derivative works based on the contents of the Catalog (except for inclusion in the Listing).


If you provide us with any ideas, recommendations, documents, and/or proposals ("Ideas") willingly and without any expectation of privacy. By sending us your ideas, you give TixBite the right to use them without restriction and without charge for any reason and in any method now known or hereafter discovered in any media unless otherwise agreed in writing mutually.


6.
Fees and Other Charges :  

We reserve the right to charge Service fees for selling and/or purchasing through our site. Through utilizing our services, delivery, payment methods or fulfilment costs (collectively referred to as "Service Fees"). Service Fees may vary depending on event type, ticket type and location.


Our Service Fees are subject to change at any time, including after you list your Tickets, at our sole discretion. You will be made aware of any applicable Service Fees, including any taxes, when you list or purchase a Ticket. If you fail to fulfil your contractual responsibilities under this User Agreement, we may at our discretion charge and/or retain Service Fees, in accordance with the Seller Policies.


We may charge you for any additional delivery costs that result from rearranging the delivery of your Ticket(s) to the new or correct postal address. if you, the Buyer, change your postal address after you have purchased your Ticket(s) and require us to deliver your Ticket(s) to this new postal address, or if you have specified an incorrect postal address. These extra delivery fees might be deducted from your payment method. Any losses resulting from incorrect addresses will not be borne by us.


If required, we may retain or also report information about your account to credit bureaus, and as a result, if any defaults in your account, it may be shown in your credit report. If you wish to dispute the information we reported to a credit bureau, please contact us.


7.
Selling Tickets :  

You are obligated to adhere to all applicable laws and regulations along with the terms of this User Agreement and our Seller Policies when listing, selling and delivering your Tickets.


When listing a ticket for sale, you must set a price for which you are willing to sell your ticket for. You may modify by raising or lowering the sales price or delete/deactivating your listing at any time until the Tickets have sold.


When listing a ticket for sale, you create a legally binding offer to sell a ticket to a buyer who pays the sales price when you list it for sale. You are contractually committed to delivering that specific Ticket for the Sales Price and within the stipulated delivery timeframe after a Buyer accepts your offer by purchasing your Ticket through our Site. You must ensure that at any time all listings are accurate. Sellers are not permitted to cancel orders with a set price and then relist the same tickets at a higher cost. In accordance with this User Agreement and the Seller Policies, charges will apply if your orders are not fulfilled.


By listing a Ticket for sale, you are making a binding offer to sell that Ticket to a Buyer who purchases the Ticket at the Sales Price. When a Buyer accepts your offer by purchasing your Ticket through our Site, you are contractually bound to deliver that exact Ticket for Sales Price and within the required delivery timeframe. You are obligated to monitor your inventory and ensure all listings are accurate. Under no circumstances may sellers cancel orders at one price and repost the same tickets for a higher price. Failure to fulfil your orders will lead to charges as stated in this User Agreement and Seller Policies.


We do not guarantee that your tickets or related passes will sell or that your listing will appear on the Site within a certain time after it is posted or in a particular order on the event page or through search results. We will not, for any reason, provide compensation for tickets that do not sell, even if it is due to Site unavailability from an outage or maintenance or listing delays.


Please refer to the Seller Policies for additional terms which apply to you as a Seller.


8.
Taxes :  

We do not assume any responsibility for the payment of any applicable taxes on your behalf. You as a seller, are responsible for collecting and remitting any and all taxes with relation to ticket sales. These taxes must be included in your sales prices Except where the law requires us to calculate on your behalf and furnish a report on those sales.


Our company and any affiliates, officers, directors, agents and employees We will be indemnified against any taxation issues regarding all liabilities, costs, interest and expenses (including reasonable attorneys’ fees) incurred by us that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning our tax status.


Any Tax identification such as Social Security Number must be provided to us in the event it is required by any applicable laws and relevant tax authorities to file the payments you received from us and allow us to release that information to relevant tax authorities.


The IRS requires that sellers who sell tickets to U.S. events and receive $600 or more annually, would be required to send a Tax Identification Number (TIN) so that they can generate a 1099k form for you. If you fall into this category, please contact us and we’ll inform you on how to proceed to add a TIN in your account.


9.
Buying Tickets :  

You are responsible for reading the complete listing before making a commitment to buy Tickets. When placing an order, you are entering into a binding contract with the Seller to purchase those Tickets. Additional terms communicated to you by the Seller may apply. Payment is remitted to TixBite and disbursed to the seller according to our User Agreement. All Sales are final. You cannot change or cancel any orders after the sale is complete.


10.
Payments :  

Payments received from Buyers for Tickets purchased via the Site are processed by us on behalf of the Seller and credited to the Seller in accordance with the Seller Policies. Seller appoints us as its limited payment collection agent solely for the purpose of accepting funds from Buyers on behalf of Seller. Seller agrees that any payment made by Buyer to us shall be considered the same as a payment made directly to Seller, and Seller will make the Tickets available to Buyer in the agreed-upon manner as if Seller had received the payment directly from Buyer. Except as otherwise specified in the Guarantee, Seller understands that our obligation to pay Seller is subject to and conditional upon successful receipt of the associated payments from Buyer. Except as otherwise specified in the Guarantee, we guarantee payments to Seller only for such amounts that have been successfully received by us from Buyer. In accepting appointment as the limited payment collection agent of seller, we assume no liability for any acts or omissions of the Seller.


Payments from Buyers are due and payable immediately. A Buyer can pay the full order amount which includes any applicable Service Fees and taxes using one of the accepted payment methods.


A Buyer’s obligation to pay for a Ticket is satisfied when we have received the Payment in full.


11.
Event Cancellations, Postponement and Other Event Changes :  

Cancellation: Once an event is cancelled and not rescheduled or postponed, we will remove the event, listings and any sales related to the event from our Site and inform both Buyer and Seller about the cancelation with further instructions. If the event organisers require the physical ticket back to you, Please contact us within fourteen (14) working days and we will inform you on how to retrieve the tickets back. Any prevention from recovering a payment, would result in suspension of your selling permissions or withhold future payments until the amount owed is recovered.


The Buyer is required to retain the Ticket(s) and upon our request to send them back to either the Seller or to us (as instructed by us). The Buyer will receive a full refund in the respective currency paid or credits for use on a future purchase, as determined in our sole discretion (unless a refund is required by law) once the Seller has sent back the Ticket(s) (if applicable). The seller will also not receive the payments once a cancellation occurs. If the Seller has already been paid, the payment for the sale may be recovered by charging the Seller's Payment Method or by setting off this amount against pending payments for other Tickets the Seller has sold or will sell in the future.


Postponement: If an event is postponed, we will work with Buyers and Sellers on a case-by-case basis attempting to resolve any Ticket issues. Sellers are prohibited from reselling, invalidating or changing Tickets for postponed events. Refunds will not be issued for postponed events, unless they are ultimately cancelled as stated above.


Other event changes: It is not our responsibility for changes in seating, time, venue, line-up and partial performances i.e., no encores, short concert timings. No refunds will be issued in these instances.


Further details of cancelled or postponed events are listed in our Seller Policies


12.
International Buyer & Seller Transactions :  

International Sellers and Buyers are welcomed to sell and buy on our website at any time, do note that all transactions will be charged in Singapore Dollars (SGD) and depending on the respective Buyers and Sellers country of domicile, be subjected to the foreign exchange rates and fees there.


All relevant governing laws and rules that apply to the sale, purchase, and shipping of Tickets internationally must be complied with by Sellers and Buyers. A level of due diligence is required as Additional Policies of the Site pertaining to the location of the International Event may apply to you with regards to that specific transaction or purchase.


For Sellers who do not wish to see their Ticket being listed and seen globally, These tickets must be taken down and refrain from listing on the platform. If you are selling a ticket to an international event from your local site, (i) the information we require about the ticket and/or the international event may differ from the information you provide on your local site because information requirements may change based on local laws, and (ii) you might be required to list the international event.


As a Seller, you authorise us to translate (or utilise tools to translate) content relating to your Ticket listing, in whole or in part, into local languages where such translation services are available in order to assist users who speak different languages. Any translation's availability and correctness cannot be guaranteed.


To ensure that our Sellers gain maximum exposure, Seller listings may also be published on our other Sites, third-party websites, mobile applications, emails, and onsite marketing to promote Ticket listings and broaden their exposure to potential Buyers.


Information about the ticket and/or the event may differ from that which you may obtain on your Local Site if you are a Buyer purchasing a Ticket from your Local Site to an International Event since information requirements may vary depending on local legislation.


13.
Site Changes and Availability :  

The Site, the Services, or any component of the Site or Services may be changed or discontinued at any time, with or without prior notice, and for any reason. We conduct routine maintenance to deliver the safest and most secure way to transact as such, the Site or our Services may be temporarily unavailable during maintenance windows, notwithstanding our best efforts to minimise any impact on customers.


14.
Abusing Our Site and Services :  

When using our Site and Services, you agree that you will not do any of the following:

  • - Breach any venue or event promoter rules during events or any applicable third-party terms of service;
  • - Violate any of our policies; or act in any other manner that is unlawful.
  • - Act abusively against any of our staff or other users
  • - Curate and post inaccurate content with intent to falsify allegations and to defame the platform
  • - Fail to fulfil your contractual obligations regarding the sale or purchase of a Ticket
  • - Utilise our trademarks and digital content without first obtaining explicit consent from us
  • - Replicate any content (apart from your information) or software from our site or services without our prior explicit written consent and the relevant third party's consent, if any, or distribute or publicly display such content
  • - Usage of any Automated means with regards to our platform or services for any purpose without our prior written consent
  • - Create any online activity that may cause unnecessarily excessive burden on our infrastructure
  • - Impede or make attempts to impede the proper use of our site or services or any actions taken in connection with such use
  • - Abuse of any of our applications, as well as any information or software related to those applications
  • - Export or re-export any of our applications or tools unless done so in accordance with the established rules and restrictions and any applicable export control laws;
  • - Perform any other action that, in our sole and reasonable judgement, deem to be an abuse of the Site or Services or to have a negative effect on our platform.

15.
Term and Termination :  

This User Agreement shall commence on the date that you register an Account with us.


15.1 Term
These Terms shall remain in effect as long as you continue to use the Site and its services. You may terminate your account and cease using the Website at any time.
15.2 Termination

TixBite reserves the right to terminate or suspend your access to the Website at any time and for any reason without prior notice, including but not limited to:

  • - Violation of these Terms or any applicable laws or regulations.
  • - Conduct that TixBite considers to be disruptive or harmful to other users or the operation of the Website.
  • - Non-payment of any fees or charges associated with the use of the Site's services.
15.3 Effect of Termination
Upon termination of your account, your access to the Website and its services will cease immediately. Any outstanding transactions or obligations will remain in effect and continue to be governed by these Terms.
15.4 Survival
Termination of this User Agreement shall not affect the rights or liabilities of either party accrued prior to and including the date of termination or expiry and/or any terms intended expressly or by implication to survive termination or expiry.
16.
Protecting Intellectual Property Rights :  

The Website and its contents, including but not limited to logos, trademarks, and text, are owned by TixBite or its licensors. You may not use, reproduce, or distribute the Website's content without prior written permission.


We acknowledge and respond to notices of alleged infringement of intellectual property rights. Do not hesitate to notify us through our contact channels should you find material on our Site or Services that you believe infringes your copyright or other intellectual property rights. We will perform our investigations and take actions accordingly.


17.
Disclaimer of Warranties :  
17.1 Use at Your Own Risk:
The Website and its services are provided on an "as is" and "as available" basis. TixBite makes no representations or warranties of any kind, whether express or implied, regarding the accuracy, reliability, or availability of the Website or its services.
17.2 Third-Party Content:
The Website may contain links to third-party websites or content. TixBite does not endorse or control the content of these third-party websites and is not responsible for any damages or losses incurred as a result of accessing or using such content.
17.3 No Warranty of Continuity:
TixBite does not warrant that the Website will operate without interruptions, errors, or defects, or that any such issues will be corrected promptly.
18.
Limitation of Liability :  
18.1 Exclusion of Damages:
To the maximum extent permitted by law, TixBite and its affiliates, officers, directors, agents and employees shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, data loss, or business interruption, arising out of or in connection with your use of the Site or any ticket transactions conducted through the Website.
18.2 Total Liability:
In no event shall TixBite’s total liability to you for any claims, damages, or losses exceed the fees paid by you, if any, for using the Website's services in the twelve (12) months preceding the claim.
18.3 Indemnification:
You agree to indemnify and hold TixBite and its affiliates, officers, directors, agents and employees harmless from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.
19.
Applicable Laws and Jurisdiction :  

If you reside in the United States or Canada, you agree to the maximum extent permissible by applicable law that any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed according to the laws of the State of California. You also agree to resolve your disputes with us as specified in Clause 21.


If you are a consumer residing in the European Union, please note that we do not (and are not legally obliged to) participate in any alternative dispute resolution (ADR) procedures or services, unless otherwise provided by law. Please note that the mandatory consumer protection provisions of the law of the member state in which you reside will also apply.


If you reside anywhere else in the world, you agree that any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed according to Singapore law. You consent to the exclusive personal jurisdiction and venue of Singapore courts.


20.
Violations to the Agreement :  

Any prospective or suspected violations of the User Agreement, Additional Policies, security guidelines or best practices, third-party rights, or applicable law may be the subject of an investigation by us. We may also look into any attempts at misconduct or potential abuse on or through the Services. We will examine the user's legitimate interests and, in particular, whether the user is accountable for the wrongdoing when determining whether and which measures to take against them.


For the conduct outlined above, we are free to take any legal action we feel necessary. These actions may include, without limiting other remedies, restricting, prohibiting access to, and your activities on, our Site and/or Services, removing listings, requiring you to edit listings, canceling sales, requiring you to send tickets to a buyer within a certain amount of time, delaying or removing hosted content, removing any special status connected with an Account, reducing or eliminating any discounts, withhold payment, charge the Payment Method on record for any sums you owe or expenses we incur as a result of your misconduct (including, without limitation, any costs related to recovering past-due Accounts or chargebacks and any replacement costs), and take technical and legal measures to prevent you from using our site and/or services.


If you find and deem any actions or activity to be illegal or otherwise non-compliant with our User Agreement, you can report it and we will respond to any related request requiring a criminal investigation activity that we believe to be illegal or otherwise in contravention of this User Agreement (i.e. a subpoena, court order or substantially similar legal procedure) from local and foreign law enforcement or regulatory agencies, other government officials or authorised third-parties.


21.
Legal Disputes :  

If a dispute arises between any parties, we strongly implore you to first notify us of the issue and contact us directly to seek a resolution through our Customer Service channels. For the avoidance of doubt, if you are a consumer residing in the European Union, please note that we do not (and are not legally obliged to) participate in any ADR procedures or services, unless otherwise provided by law.


22.
General Provisions :  

This User Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No amendment, modification or supplement of any provision of this User Agreement will be valid or effective unless made in accordance with the express terms of this User Agreement. If any provision of this User Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this User Agreement shall not be affected.


We may assign or transfer our rights and obligations under this User Agreement at any time, provided that we assign the User Agreement on the same terms or terms that are no less advantageous to you. You may not assign or transfer this User Agreement, or any of its rights or obligations, without our prior written consent, which we can refuse in our sole discretion.


No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this User Agreement, your use of the Site, or the provision of our Services. A person who is not a party to this User Agreement has no right to enforce any term of this User Agreement.


Nothing in this User Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their permitted successors and assigns.


The subject heading at the beginning of each paragraph of this User Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The following sections survive any termination of this User Agreement: Contracting entity, fees and other charges, taxes, payments, abusing our site and services, content, liability, applicable laws, release and indemnification, additional provisions applicable to US residents and events in the USA, general provisions.


Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.


Legal notices to us shall be served by registered mail to your relevant entity listed in our contact form. We shall send notices to you by email to the email address you provide to us during the registration process. Notice to you shall be deemed given 24 hours after the email is sent, unless we are notified that the email address is invalid.


Alternatively, we may give you legal notice by registered mail to the postal address provided during registration. Notices sent to either party by registered mail shall be deemed to have been received by that party three days after the date of mailing.


23.
Force Majeure :  

We shall not be in default or otherwise liable under this User Agreement due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, pandemic, accident, explosion, casualty, strike, lockout, labour controversy, riot, civil disturbance, act of public enemy, terrorism, cyber-terrorism, embargo, war, act of God, natural disaster, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default by us hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under our control (“Force Majeure”).


24.
Severability :  

24.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms to the extent of such invalidity, illegality, or unenforceability, and the remaining provisions shall continue in full force and effect.


24.2 Modification: If any provision of these Terms is found to be invalid, illegal, or unenforceable, but could be valid, legal, or enforceable if some part of it were deleted or modified, the provision shall apply with the minimum modification necessary to make it valid, legal, and enforceable.


25.
Appendix 1 :  
To report infringement of your intellectual property appearing on TixBite.com

Notice of Infringement: If you have a good faith belief that your intellectual property rights have been violated, you can submit a Notice of Claimed Infringement to TixBite’s designated agent with the following information:


1. The physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;


2. Identification or description of the copyrighted work or other intellectual property you claim has been infringed. If you are asserting infringement of an intellectual property right other than copyright, please specify the right at issue (for example, trademark or patent);


3. Identification or description of where the material that you claim is infringing is located, with enough detail that we may find it on the Site including, whenever possible, the URL;


4. Brief description of how the challenged content infringes the owner’s intellectual property rights;


5. Your address, telephone number, and email address;


6. A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright or intellectual property owner, its agent, or the law; and


7. A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright or intellectual property owner or authorised to act on the owner’s behalf.


Our designated agent can be contacted as follows: by mail to our Designated Agent, (Singapore Address) ; by email to [email protected]; or by phone at +65 .


To report infringement of your intellectual property appearing on any other domain

Contact Customer Service and provide your name, contact details and sufficient details to enable us to review your complaint.


Guarantee

Summary of Guarantee for Buyers:

  • - You will get your tickets in time for the event
  • - Your tickets will be valid for entry
  • - Your tickets will be the same as or comparable to those you ordered
  • - If any of these things do not occur and you comply with applicable policies and timelines, we will find you tickets comparable or better to the event, or offer you a refund of what you paid for your purchase
  • - If the event is cancelled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion (unless a refund is required by law)


Receiving Tickets on Time

If you don't receive the tickets you ordered by the date communicated to you when you placed your order or in subsequent communications, notify us. We will, in our sole discretion, attempt to locate and facilitate delivery of your tickets. If we do not receive confirmation that the tickets you ordered will arrive in time for the event, we will, in our sole discretion, provide you with comparable or better replacement tickets at no additional cost, issue you a full refund of your purchase (including any fees and shipping/handling charges), or issue you a credit for use on a future purchase.


Receiving Valid Tickets

If the tickets you ordered are not honoured by the venue, we may, in our sole discretion, attempt to locate replacement tickets for you or provide you with a full refund of your purchase (including any fees and shipping/handling charges). We may require information from you or the venue to confirm that the tickets were invalid for entry. You are encouraged to call our Customer Service from the venue if you experience problems with your tickets. You must notify us and complete any required forms no later than seven days (or such other time as communicated by us to you) after the event.


Getting Comparable or Better Tickets to Those you Ordered

If you receive tickets that are not comparable or better than the ones you ordered, notify us immediately. Upon verification by us and depending on when you notify us, we may do any of the following in its sole discretion: provide you with comparable or better replacement tickets; issue you a full refund of the purchase price you paid on our Site (including any fees and shipping/handling charges); issue you a partial or full credit for use on a future purchase. We may require that you return the tickets you received.


If the Event is Cancelled or Postponed

If an event is cancelled and not rescheduled, we will provide you with a full refund of the full amount you paid on our Site (including any fees and shipping/handling charges) or credit for use on a future purchase, as determined in our sole discretion (unless a refund is required by law). We will notify you that the event was cancelled and provide instructions on how to obtain the credit or the refund.


If an event is postponed and rescheduled, you may use the tickets on the rescheduled date or, time permitting, list them for sale on our Site. If replacement tickets are required for entry to the event on the rescheduled date, we will work to obtain replacement tickets for you or provide you a full refund of the price you paid on our Site (including any fees and shipping/handling charges). If you cannot attend the event on the rescheduled date, you are encouraged to list the tickets on our Site. Except when replacement tickets are required, we do not provide refunds for postponed or rescheduled events, partial performances, or venue, date, lineup, or time changes.


Other Terms

  • - "Comparable or better" tickets are determined by TixBite at our sole discretion based on cost, quality, availability and other factors.
  • - Tickets may include event tickets, parking passes or other items offered for sale on our Site (unless the listing explicitly exempts the order from the Guarantee).
  • - If your ticket is subject to any resale restrictions, the Guarantee only applies if your ticket is not honoured by the venue when you are trying to access the event your ticket is for and you provide us with proof that the tickets were invalid for entry on the day of the event.
  • - To receive the benefits of the Guarantee, you must comply with our User Agreement and all policies, guidance and emails we send you regarding your order, including any timelines or procedures to notify us of issues.
  • - The Guarantee does not apply in cases of buyer's remorse or any reason other than the reasons stated in this Guarantee.


Summary of Guarantee for Sellers:

  • - In any case Buyers or prospective buyers are not permitted to contact you unless permission was explicitly given
  • - You can adjust your ticket prices any time before they sell.
  • - You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies.


No Direct Contact

Buyers and prospective buyers are not permitted to contact you unless you consent or it is necessary for the specific transaction. If you are contacted and an exception does not apply, you are encouraged to refer the customer to Customer Service for assistance and let us know.


Setting and Adjusting the Ticket Prices Before Your Tickets Sell You set ticket prices. You can adjust the ticket price as often as you desire before your tickets sell. If you cannot adjust pricing for a ticket listing before the tickets have sold, you should contact Customer Service for assistance.


Receiving Payment

If you sell your tickets and send them in accordance with our User Agreement, policies, and emails we send you but there is a problem with the delivery that was not caused by your actions or inaction, you will still get paid for the sale.


If You Have Not Received Payment for a Ticket Sale

You will be paid for a ticket sale in accordance with the timeframes detailed in our Seller Policies but if you have not received payment for a ticket sale within such time, you should first make sure that the Seller Payment Information provided to us is correct by logging in and going to My Account. If you opted to receive payment by PayPal, the same email address provided in your Seller Payment Contact must also be registered at PayPal. After making any necessary corrections, please allow 2-3 weeks for us to issue payment. If the Seller Payment Information is already correct, you should contact Customer Service for assistance. We will investigate the matter promptly and determine the status of the payment. If your payment has not already been properly processed by us, we will make every effort to do so as quickly as possible. You can always contact Customer Service at any time throughout this process if you have any questions.


Abuse of the Guarantee

We will investigate all claims under the Guarantee and determine resolutions on a case-by-case basis. Such decisions are final. We reserve the right to limit the amount a Buyer or Seller may be awarded and the number of claims a Buyer or Seller may file in a calendar year. We may temporarily or permanently suspend any Buyer or Seller who attempts to abuse the Guarantee and may report any such abuse to the appropriate legal authorities.


Terms and Conditions

If we change this Guarantee, we will post a revised version of the Guarantee on the Site, which shall automatically replace the terms of this Guarantee. Your use of the Site and the Services following the effective date of the revised Guarantee will constitute your acceptance of the revised Guarantee. If you do not agree with the terms of this Guarantee or any revised version of this Guarantee, do not continue to use the Site or Services.


Contracting Entity

If you buy or sell Tickets on: (i) www.tixbite.com, or the TixBite app, you are contracting with TixBite Pte Ltd, Singapore.


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