Seller Policy
Last updated on November, 2023
1.
Becoming Seller
Any Individuals or entities interested in becoming sellers on TixBite are welcome provided that they must meet the following criteria:
  • Must be at least 18 years of age
  • Be able to enter into legally binding contracts
1a. Registration Process:
To ensure the safety for all who use TixBite, stringent checks are done to authenticate sellers and enhance security. Prospective sellers are required to complete the seller registration process, which involves providing accurate and up-to-date information. The following details are essential for a successful registration:
  • Verification of details through means of a valid Government Identification or Passport.
  • Proof of Address through means of either a bank statement, utility bills, telco bill that is dated within 3 months of applying as a seller, the submitted proof must correspond to the submitted verification documents. No PO box or proxy address is allowed.
  • Bank Account Details: Account number, account holder's name, and bank name for payout transaction settlements.
  • Credit Card Details: Credit card number, cardholder's name, expiration date, and CVV in the event of any violations.
1b. Privacy and Security:
TixBite takes the security and privacy of your personal information seriously. Hence, your data will be stored securely and will only be used for verification and transactional purposes as outlined in our Privacy Policy.
1c. Approval Process
Once the verification process is completed successfully, prospective sellers will be notified of their approval status via email. Approved sellers will gain access to their seller dashboard, where they can list, manage, and track their ticket inventory.
1d. Compliance and Responsibility:
By registering as a seller on TixBite, you agree to comply with all platform policies. Sellers are responsible for ensuring the authenticity and validity of the tickets they list.
1e. Changes and Updates:
TixBite reserves the right to modify the seller verification and registration process, as well as associated policies, at its discretion. Sellers will be notified of any changes through email or platform announcements.
2.
Rules for Listing Tickets
This is a list of ticket types or ticket items that you are not allowed to list for sale.
A. Listings without event access (Non-event ticket items) - You may only list non-event ticket items as an add-on to your event ticket listings or as otherwise approved by us. The most common forms of non-event items include:
  • Pit passes
  • Club passes
  • Party passes
  • Parking passes (may only be sold on their own as part of a "PARKING ONLY" event listing created by us).
B. Tickets for non-consecutive seats - All of the seats in your listing must be together (consecutive).
C. peculative tickets - Speculative tickets are tickets that are listed for sale or sold before the seller actually owns the tickets or before the tickets have been allocated to the seller. Listing or selling speculative tickets on our Site is not allowed and may result in account suspension, fees, charges or other consequences.
D. Illegally obtained or Stolen property - Listing and selling stolen tickets or other illegally obtained items on our Site is against our rules and violates various laws.
2.1 Selling Information
To become a successful seller, accurate and complete information about the tickets should be provided. This is a requirement to list and sell on the Site as any missing information or inaccuracy may cause the listings to be promoted inaccurately on the Site and may be subject to other consequences specified in these Seller Policies and Clause 6 of the Terms and conditions should there be any errors. We may, at our sole discretion, introduce a price cap for all sellers to adhere to on certain events listed. Sellers will be notified of this before they are able to list their tickets.
2.2 Select the right delivery method for your ticket type
When you start listing your tickets on the 'Add Listings' page, you will be prompted to select a delivery method based on the type of tickets you have - electronic tickets (e-tickets), paper printouts, or traditional 'hard' tickets (such as tickets printed on card stock). Once your tickets sell, you will not be able to change the delivery method and you are required to deliver the tickets using the delivery method selected. Before a ticket is sold, you are able to edit and make changes. Please ensure that the ticket information is updated promptly.

Electronic delivery: If you have e-tickets that are in your possession (In Hand), using electronic delivery has the following benefits:
  • We will highlight your listings as being ready for Electronic Delivery (which is the delivery method buyers prefer)
  • Your tickets will be available to purchase all the way till right before the concert ends.
Ideal method of delivery
Electronic Tickets: Instead of waiting to deliver your physical tickets after a sale, Electronic Tickets allows you to upload them as soon as you put them on sale. In this manner, the buyer receives the tickets shortly after they are purchased. As long as the tickets are not sold, Sellers can always amend or remove your listing, just like with any other tickets.
Enter accurate ticket info
When listing tickets on our Site, you are obligated to provide full and accurate information about your tickets. Any missing, incomplete or misleading listing information, may result in your listings being removed, sales being cancelled or be subjected to other consequences specified in these Seller Policies
2.3 Important disclosures
You are responsible for disclosing any important information about your tickets, including but not limited to:
  • VIP perks and merchandise
  • Limited or Restricted view
  • Wheelchair seating
  • Wheelchair only
  • Wheelchair accessible
  • Alcohol-free section
  • Behind stage (possible obstruction)
  • Side stage (possible obstruction)
  • 21 and over event
Any missing disclosures or things to add? Please contact us Please keep in mind that the disclosures or comments should be about specific ticket features and disclosures, not subjective comments like 'Best value' and 'Great view' of the stage.
2.4 List valid tickets
Do only list valid tickets. It is the seller’s responsibility to make sure the tickets you list for sale on our Site are valid. If you deliver any duplicated, incorrect, misrepresented, invalid, fraudulent or counterfeit tickets for any sale, you will be subjected to consequences set out in these Seller Policies and Clause 6 of the Terms and conditions.
2.5 Comply with applicable law
It is the seller’s responsibility to comply and check with applicable laws and regulations when setting the sale price of your tickets.
2.6 Manage your listings and sales closely
As a Seller, you can modify, deactivate or delete the respective listings before a sale is completed. By listing a ticket for sale on our Site, you are making a binding offer to sell that ticket to a buyer who purchases the ticket for the price you have specified. When a buyer purchases your ticket, you are contractually bound to provide that exact ticket listed for the specified price while following the required delivery timeframe.
As a seller you may choose to list their tickets on multiple marketplace platforms, however if the tickets do end up being sold somewhere else or you no longer have them in your possession, delete them from our Site immediately. Any inability to provide the ticket sold will result in being subjected to consequences set out in these Seller Policies and Clause 6 of the Terms and conditions

If you upload electronic tickets for sale and then remove the listing, we are not responsible if you are unable to use those tickets due to technical errors or any other reasons.
2.7 No guarantee for listings
TixBite is a marketplace and does not guarantee that tickets listed on the Site will sell or that listings will appear on the Site within a certain time after it is posted or appear in any particular order on the event page or through search results. We will not, for any reason, provide compensation for tickets that do not sell, even if it is due to Site unavailability from an outage or maintenance or listing delays.
2.8 Violating our rules & regulations
When you violate these Seller Policies or the Terms and conditions, you will face consequences, which could include the following (or any combination):
  • The fees detailed in Clause 6 of the Terms and conditions (The rules for getting tickets to buyers), including the cost of replacement tickets, reprinting fees, additional delivery costs, administrative fees and refunds to the buyer
  • Warnings
  • The removal of your listings
  • Order cancellation
  • Limits to your buying and selling privileges
  • Withholding of payments
  • Temporary or permanent suspension of your account
  • Or any other consequences specified in Clause of the Terms and conditions
Remember, it is your responsibility to consult all of our policies before performing any action
3.
Rules for Getting Tickets to Buyers
3.1. Completing sales
A sale is only complete until the buyer receives the tickets and any accompanying items (if there is) from you. Following all of the steps to deliver the tickets you sold promptly and as listed.
Once your tickets sell, we will send you a confirmation email of sales attached with instructions and a deadline to complete your sale, i.e. the date by which the buyer must receive the tickets. The deadline to complete your sale is based on whether you told us your tickets were in your possession (“In Hand”) or not (“Not In hand”) - and if not, the date you identified as your In Hand Date.
3.2. Delivery of tickets promptly
Sellers would need to provide tickets to the buyers as soon as possible. This would relieve the buyer's stress and prevent any complaints or unnecessary contact. This would also give a buffer time for deliveries and there may be several factors affecting delivery times, i.e. bad weather, natural disasters.
The ideal way would be to issue electronically delivered tickets and to upload the PDF file promptly the moment you receive them.
Instructions for delivery of physical tickets, would be sent to you and sellers are required to use the correct shipping label and follow the instructions in the confirmation email.
When a buyer gets tickets that do not match the information in the listing, we may need to take various remedial actions for that buyer including finding replacement tickets, providing refunds or discounts, etc. and you as a seller will be subjected to consequences set out in these Seller Policies and Clause 6 of the Terms and conditions.
3.3. Reporting issues and offering replacement tickets; Consequences for Cancelled Sales and Invalid Tickets
Please do not hesitate to report the following issues right away:
  • Unable to send the tickets based on your In Hand Date;
  • Unable to deliver them at all; or
  • Need to offer replacement tickets.
You can report an issue by following the “Report an issue” link in the sales notification email or on the 'Pending sales' tab in My Account.
3.4. Abandoning a sale
An Abandoned sale means any one of the following:
  • You could not deliver the exact ticket and related passes in time and as specified in your listing
  • You do not have replacement tickets (tickets that we determine are comparable or better than the ones originally listed) that the buyer accepts
  • The buyer or TixBite rejects your requested change and cancels the order
  • Or, for any other reason, you fail to complete your sale.
Reporting an issue and or making changes to your sale does not guarantee that the change will be granted. Without further warning or compensation to you, we may, in our sole discretion, cancel the order.
There are a few things to keep in mind:
  • It is always the sellers responsibility to report an issue immediately the moment you find out about it, no matter how much time has passed since you received your sale notification email.
  • If you encounter any issue and somehow were not able to report the issue online – Please do still us know immediately through a call or email.
  • We monitor the frequency and rate at which you drop sales as compared to your total sales (your 'dropped order rate') and we reserve the right, upon notice to you, to suspend your account if we determine that your dropped order rate has exceeded an acceptable level. Similarly, if you abuse our marketplace as determined by us in our sole discretion including, without limitation, (i) dropping orders at one price and relisting the same tickets for higher prices; (ii) engaging in speculative listings or (iii) other similar abuses of your obligations as a seller, you may be subject to an investigation and any applicable consequences.
3.5. Penalties of abandoned sales
By accepting our terms and conditions listed in our seller policies, any penalty issued will be strictly adhered to by the Seller. The following will be the guidelines on penalties issued:
Any issues not listed in the table will be subjected to:
  1. (i) 100% of the price of the ticket(s) sold
  2. (ii) the full amount incurred by us to remedy the dropped sale, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping rerouting charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience.
Invalid Ticktes
If we receive information that tickets you sold on our Site were not valid for entry, we will investigate to try to determine the cause and, if necessary, TixBite will reach out to you to request for additional documentation.

In the case whereby the buyer reasonable basis we will charge your payment method an amount equal to the greater

Failure to respond and or to take any other actions required by us to investigate the invalid ticket claim will be a considered and non-responsive and you may be charged an amount equal to 50% or higher of the cost of the original tickets, in addition to the Invalid Ticket Charge described in the paragraph above.

A response entails acknowledging our request and making a sincere effort to look into the claim and gather supporting evidence. Not being able to give documentation and failing to reply are not the same thing, though. We recognize that every team and venue is unique, so there may be situations in which you are unable to gather documentation to support the investigation. In certain situations, we will consult with you and make decisions based on your past interactions with us, particularly your rate of invalid ticket claims.

If an abandoned sale occurs (as defined above) or do not deliver tickets at all or deliver incorrect, misrepresented or invalid tickets (i.e. tickets that are invalid for entry to the venue) or if you make any changes in respect of your ticket listing after your ticket has been sold (i.e. the order has been made by the buyer) resulting in us incurring additional costs, we reserve the right to charge you the following additional fees and other charges to cover our costs for resolving the issue, including finding replacement Tickets or issuing a refund to the Buyer:
  1. (a) We may charge a replacement fee which consists of the price of a comparable or better replacement Ticket. The replacement fee can be higher than the original sales price of your Ticket.
  2. (b) We may also charge you for any additional delivery costs which arise out of resolving issues caused by orders that were not correctly fulfilled.
  3. (c) If replacement Tickets cannot be found or cannot be made available in time for the event or if the buyer is otherwise entitled to a full or partial refund according to the terms of the FanProtect Guarantee, because you delivered incorrect, misrepresented or invalid Tickets, we may charge you for the cost of the refund.
  4. (d) In addition to the fees and charges listed above, we reserve the right to charge an administrative fee to cover our costs associated with resolving any issues brought on by an incorrectly fulfilled order. This administrative fee will be determined by the venue of the event to which your ticket pertains and will be calculated based on 10% of the ticket price or a minimum of $100 whichever is higher.
If we have already paid out the sum to you and there are pending charges, these additional fees and other charges may be charged to your Payment Method or deducted from pending or future payments received from buyers.

Additionally, we retain the right to cancel the sale and you will not be reimbursed for the sale if you are unable to deliver the ticket at least one (1) week prior to the event. If you have already been compensated, the cash for your sale may be recouped by charging your payment method or deducting it from any outstanding balances for tickets you have already sold or will sell in the future. Additionally, you can be subject to additional charges or other repercussions as per Clause 6 of the Terms and conditions.
4.
Cancelled or Postponed Events
4.1. Cancelled events
If you have sold tickets to a cancelled event, we will inform you of the sale cancellation and no payment will be made to you. Any payment made to you for a cancelled event would need to be recovered. We will charge the Payment Method in our records or cancel any upcoming pending payments (for other tickets you have sold). Any prevention from recovering a payment, would result in suspension of your selling permissions or withhold future payments until the amount owed is recovered.

If the event organisers require the physical ticket back to you, Please contact us within fourteen (14) working days and we will inform you on how to retrieve the tickets back
4.2. Postponed events policy
When the organiser or artist reschedules and changes the date and time of an event, it constitutes as a 'postponed event' We evaluate postponed events on a case-by-case basis to determine the appropriate course of action. Here are a few things to keep in mind:
Whenever an event requires new tickets for the rescheduled event to be printed and you have already delivered the original tickets to the buyer, we will arrange and notify you on the appropriate actions to take. If you do not fulfil the request and send the tickets for the rescheduled event, ultimately causing the buyer to be denied entry to the event, you will be subjected to consequences as detailed in Section 3 above (The rules for getting tickets to buyers).
Whenever an event is postponed and the new event ticket availability is limited and not guaranteed, we will deem the event cancelled and handle this as we do other cancelled events (please see above “cancelled events”).

Whenever an event is cancelled or rescheduled, we have full discretion to cancel a seller’s transaction.
5.
Additional Seller info
5.1. Getting paid
Sellers would have to wait at least three (3) business days before TixBite processes the payments, this is to ensure that there is ample time for any issues encountered by buyers to be reported. We will then process payments after any issues (if any) depending on the respective payment gateways, i.e. banks processing time.

Depending on the bank details that the seller inputs, the payment processing time to receive a payout can take up to five (5) business days or up to eight (8) business days after the event has happened and no disputes have been raised. Sellers will also receive payment receipt via an email confirmation for the sale after relevant checks on the buyer have been done. Sellers will be informed once we have begun processing your payment.
6.
Taxes
TixBite does not assume any responsibility for the payment of any applicable taxes on your behalf. As a seller, you are responsible for collecting and remitting any and all taxes with relation to ticket sales. Except where the law requires us to calculate on your behalf and furnish a report on those sales.

The IRS requires that sellers who sell tickets to U.S. events and receive $600 or more annually, would be required to send a Tax Identification Number (TIN) so that they can generate a 1099k form for you. If you fall into this category, please contact us and we will inform you on how to proceed to add a TIN in your account.
7.
Personal Data and Privacy
7.1. Misusing personal data
The purpose of TixBite providing a Buyer’s contact and address information is for the sole purpose that sellers would be able to send their physical tickets and other accompanying items as agreed in the seller listings. Hence, sellers are not allowed to use this information to contact the buyer for anything other than delivering the tickets sold to the buyer and abuse of this information will be subjected to a penalty.
You are not allowed to use the Site or services to:
  • contact other users
  • ask other users to contact you
  • buy, sell, or deliver tickets outside of our company and services.
7.2. Items in delivery method
Do not include additional items other than what is required into the envelope when you ship tickets with any accompanying additional items to buyers. Here are examples of promotional or commercial information that you are not allowed to include in shipments:
  • With the exception of our merchandise or leaflets that we send to you for this specific reason, do not place additional items in the envelope (like contact information, promotional materials, etc.)
  • Catalogues
  • Business cards or business reply cards.
  • Bookmarks
  • Coupons
  • Flyers
  • Solicitations
  • Other marketing or advertising material
  • Sticky notes with your contact information.
We may withhold your payment should you violate this clause.
8.
Contact Us
8.1. Customer Services
Please contact us as soon as possible when you have an issue, here’s how to contact us.
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