Privacy Policy

Last updated on February, 2024

At TixBite, We prioritise trust hence we value your privacy and data protection and are aware that how we use it affects you. In light of this, this privacy statement will describe how we utilise the personal information we learn about you through the use of any TixBite services or applications. We also describe how we utilise personal data, how it is secured, and how long it is kept.

You are agreeing and giving your permission to the practices outlined in this policy by accessing TixBite's website, services, or applications using any media, platform, technology, or device (collectively referred to as "our site" and/or "our service").

What do we collect? :  
Personal data is defined as any information that can be used to identify you in some way. The personal data that we collect from or about you may include the following:
  • your name
  • your date of birth
  • your address
  • your email address
  • your contact telephone number
  • your bank account details
  • your location country (if you have selected a country view)
  • your financial information (such as Bank account details, or credit or debit card information)
  • your purchase history with us
  • information you voluntarily give us when you contact our customer services team, including any phone number used to call out customer service number
  • information about your visit to our website, including your interactions with the Platform, including your IP address, device information, and browsing activities. This information is collected through the use of cookies and similar technologies.
How do we use your information and why? :  
We may gather personal information through a variety of methods, such as:
  • 2.1 Providing Services: We use the collected information to facilitate ticket transactions, process payments, deliver tickets to buyers, and provide customer or resolution support. We may also use your information to send you important updates and notifications regarding your transactions and account.
  • 2.2 Analytics and Improvements: We may use the information to analyse usage patterns, improve the Platform's functionality and user experience, and develop new features and services for the benefit of our users.
  • 2.3 Social Media. You might wish to register for an account with us either by using your Google or Facebook account. By doing so you give us permission to access certain information from the respective accounts. The information obtained will only be your name and email address, we do not navigate your friends lists. You can control the information you allow us to have access to through your privacy settings on the respective platforms.
  • 2.4 Legal Compliance: We may use and disclose your information as required or permitted by applicable laws and regulations, including responding to legal requests and protecting our rights and interests.
Who do we share your information with? :  
  • Data processors. Our third-party service providers (sometimes referred to as data processors), such as cloud computing providers, who provide the underlying IT infrastructure for our products and systems. For these purposes your personal data will be aggregated and looked at on a statistical basis.
  • Users: During the sale/purchase of ticket(s) via our service in order to complete a transaction.
  • Commercial Partners. These are third parties we work with to provide additional value-added services. Because the commercial partners we work with vary from service to service, we use just-in-time information to let you know when data is shared and that the data will be treated in accordance with their privacy policies.
  • Disclosures under law. Relevant government agencies or other legal authorised corporations where permitted or required by law.
  • Acquisition and mergers, any successor to all or part of our business.
Security and Retention of Personal Data :  
  • 4.1 Data processors. Our third-party service providers (sometimes referred to as data processors), such as cloud computing providers, who provide the underlying IT infrastructure for our products and systems. For these purposes your personal data will be aggregated and looked at on a statistical basis.
  • 4.2 Users: During the sale/purchase of ticket(s) via our service in order to complete a transaction.
Cookies Policy :  
We use cookies on the Website to enhance your experience when you use our Services. A cookie is a small text file—containing small amounts of information— that passes to your computer through your web browser so that the website can remember who you are. When you revisit our Website, the cookie ensures, for instance, that our Website recognizes your browser or computer.

We use the following types of cookies:
  • Technical cookies: Technical cookies are essential for the operation of our website. These allow you to visit our website and use the features it contains.
  • Analytical or statistical cookies: Analytics cookies are used to check the quality and effectiveness of the website. For example, you can see how many users have visited your website and what pages they have visited. We use this information to improve our website and services.
  • Tracking cookies: Tracking-cookies monitor the click and surf behaviour of our visitors. By means of these cookies we can see whether and when you look at your profile and whether you click through to our Website. We may also use these cookies to show you ads based on your interests. For example, if you browse our websites or apps, add a ticket to your shopping cart or make a purchase, we may then show you advertisements or news about that event or similar events. may occur. This could be a Facebook ad, a Google search result, or an email from us telling you that you still have tickets in your shopping cart.
Some Internet browsers offer a "Do Not Track" or "DNT" option that allows you to tell websites not to track your online activity, but these features are not yet standardised as there are no common standards adopted by technology companies and regulators. You can always change this in the cookie settings of your browser, If you do not want cookies to be sent to your computer.
You can change your browser settings to limit which cookies can be set. These settings are usually found in the 'options' or 'preferences' menu for your browser. Further information can be found here, or in the 'Help' menu of your browser:
Third Party Affiliates :  
Our website may contain links to and from our partner networks, advertisers and affiliate websites such as Facebook, Google and our payment providers HitPay and Stripe. If you follow links to these websites, please be aware that these websites have their own privacy policies and we are not responsible for these policies. Please review these policies before submitting personal information to these other organisations or websites.
Your rights and choices :  
7.1 Access and Modification:
You have the right to access and correct the personal data we hold about you. If you wish to exercise this right, please contact us using the contact information provided in Section 6.
7.2 Withdrawal of Consent:
You have the right to withdraw your consent to the collection, use and disclosure of your personal information by contacting us. However, withdrawing your consent may affect your ability to use certain features of the Platform.
7.3 Deletion of Personal Data:
You have the right to request deletion of any personal data by contacting us. However, deletion of any personal data may affect your ability to use certain features of the Platform.
Governing Law :  
This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising under this Privacy Policy shall be resolved in accordance with the laws of Singapore.
Changes to our privacy policy :  
You will be informed if we ever make any significant changes to our privacy policies and We'll also request your permission if necessary.
Questions :  
If you have any questions about our privacy policy, or our approach to privacy, please reach out to us at [email protected]

The Personal Data Protection Commission (PDPC) will be the other avenue, but we do encourage you to reach out to us first.
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